The analysis of satisfaction of patients of Moscow large multi-type hospital with medical services supplied on paid basis

The article presents the results of sociological survey of patients of voluntary Moscow municipal multi-type hospital supplied with services on paid basis according individual agreement or within the framework of voluntary medical insurance. The statistical analysis of questionnaires facilitated to compose the group portrait of consumer of paid medical services. The degree of satisfaction of patients with standards of paid medical services was revealed. The requirements of patients to quality of paid medical services were established in every segment of target of audience.

sociological survey, satisfaction of medical care, paid medical service, quality of paid medical service, voluntary medical insurance, cost of medical service