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Implementation of E-Government as a Public Service Innovation in Indonesia
- Authors: Farida I.1, Lestari A.1
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Affiliations:
- University of Bandar Lampung
- Issue: Vol 8, No 1 (2021)
- Pages: 72-79
- Section: INTERNATIONAL EXPERIENCE OF PUBLIC ADMINISTRATION
- URL: https://journal-vniispk.ru/2312-8313/article/view/317652
- DOI: https://doi.org/10.22363/2312-8313-2021-8-1-72-79
- ID: 317652
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Abstract
E-Government implementation is the use of technology, information, and communication to realize more efficient and effective government practices in the process of implementing public services in order to facilitate public access to information and create principles of accountability, transparency and good public participation in the Indonesian government. This study aims to explain the implementation of E-Government in Indonesia which encourages the development of information and data systems and is adapted to existing bureaucratic processes. The method used in this research is qualitative research methods. The results showed that public service innovation organized by the government of the Republic of Indonesia was able to create relationships between elements in a country online, not inline, so that efficiency and speed in public services was not only a symbol but a reality.
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About the authors
Ida Farida
University of Bandar Lampung
Author for correspondence.
Email: ida.farida@ubl.ac.id
ORCID iD: 0000-0002-7408-4214
Lecturer of the Department of Public Administration
29, Pagar Alam, Labuhan Ratu, Lampung, Indonesia, 35142Annisa Lestari
University of Bandar Lampung
Email: annisaikalestari313@gmail.com
ORCID iD: 0000-0002-9598-5679
Lecturer of the Department of Public Administration
29, Pagar Alam, Labuhan Ratu, Lampung, Indonesia, 35142References
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